Policies
Deposit, Cancellation & Rescheduling Policy
Booking Policy
A $75 nonrefundable deposit is required to secure all cleaning appointments. The deposit will be credited toward the total cost of the scheduled service.
Customers may reschedule one time without forfeiting their deposit when at least 48 hours’ notice is provided.
Rescheduling requests made less than 48 hours before the scheduled appointment may result in forfeiture of the deposit.
Additional rescheduling requests may require a new deposit.
Appointments are not confirmed until the company approves the requested date and receives the required deposit.
All policies are subject to applicable consumer protection laws.
How the deposit works
- Submitting a booking request does not confirm an appointment and does not require payment.
- After we review your request, we select one of your preferred dates and send your final cleaning estimate.
- You will then receive a secure Square payment link or invoice for the $75 deposit. We never collect card numbers on this website.
- Your appointment is confirmed once the deposit payment has been verified.
- The deposit is credited toward your total. The remaining balance is collected according to the payment terms agreed in your quote.
Rescheduling
- One reschedule is permitted without forfeiting the deposit when at least 48 hours’ notice is provided.
- Requests made less than 48 hours before the scheduled appointment may result in forfeiture of the deposit.
- Additional rescheduling requests may require a new deposit.
Questions or changes
To reschedule or ask about this policy, call (910) 965-1155.
All policies are subject to applicable consumer protection laws. We R Brothers Solutions LLC may update this policy; the version in effect when your appointment is confirmed applies.